Company number 12937024
TERMS AND CONDITIONS
FOR HIRING INVENTORY ITEMS
AND JUST BROWSING
Welcome to GreenGlamour.
In these terms, we also refer to GreenGlamour as “our”, “we, or “us”. And you are you!
We’ve also used a few other capitalised words and phrases as shorthand to refer to recurring concepts. Each of these are defined in bold and in brackets after the concepts are first mentioned.
What are these terms about?
These terms apply when you use this Website, being https://www.greenglamour.co.uk/ and any other websites we operate with the same domain name and a different extension (“Website”).
These terms also apply when you hire our dresses and other clothing or items available for hire through this Website (“Inventory Items”).
How do I read these terms?
We separated these terms into three parts, so they are easy to read and understand.
Those parts are:
· PART A: Terms for when you hire Inventory Items (applies when you hire)
· PART B: Terms for when you browse and interact with this Website (applies when you browse)
· PART C: Liability and warranties, and interpretation provisions (applies to hiring and browsing)
I’ve returned to your shop, do I need read these terms again?
FOR WHEN YOU HIRE INVENTORY ITEMS…
1. SUBMITTING AN ORDER
(a) By submitting an order for hire of an Inventory Item using the Website’s functionality (Order) you represent and warrant that:
(i) you intend to place a binding order to hire the Inventory Items;
(ii) you will return the Inventory Items on or before the date agreed at the time of placing your Order;
(iii) you have the legal capacity and are of sufficient age to enter into a binding contract with us; and
(iv) you are authorised to use the debit or credit card you provide with your Order.
(b) Submitting an Order constitutes your intention and offer to enter into Part A of these terms (including Part C which you agreed to by using this Website) where we will provide you with the Inventory Items you have ordered in exchange for your payment of the total amount listed upon checkout.
(c) Part A of these terms is not agreed between you and us until we have approved your payment and you receive an email from us confirming that your order is being processed.
2. INVENTORY ITEMS
(a) We will endeavour to ensure that the Inventory Items hired will be substantially the same as the Inventory Items displayed on our Website, or as otherwise agreed with you in writing prior to you placing your Order. Please note that due to screen display, colour and brightness, and image quality, Inventory Items may not exactly match the image on our Website.
(b) Please contact us via our Website if you would like to view the Inventory Items before placing an Order. We offer online appointments free of charge for certain Inventory Items by appointment only. We reserve the right to charge for online appointments at any time, notwithstanding if we previously have not done so.
(c) We may limit the number of Inventory Items that can be hired in a single Order.
(d) The Inventory Items are, and will at all times be and remain, the property of GreenGlamour. You will not have or accrue any right, title or interest in or the Inventory Items under this agreement.
(e) Risk in the Inventory Items will pass to you on delivery in accordance with clause 3 and remain with you until the Inventory Items are returned to us. You are responsible for taking all appropriate precautions to protect the Inventory Items from damage or destruction until you return them to us, including following any instructions provided with the Inventory Items.
(a) At the time of placing an Order, you will be prompted to select the dates during which you would like to hire the Inventory Items (Hire Period). We may specify a minimum and maximum Hire Period on our Website from time to time.
(b) If you would like to extend the Hire Period, please provide us with 24 hours’ notice by email. We will let you know if we accept your request and inform you of the additional fees applicable. The terms of this agreement will continue to apply for any extended Hire Period.
(c) We may limit the number of Inventory Items that can be hired in any one Hire Period at our discretion.
(d) During the Hire Period, you agree:
(i) to care for and maintain the condition of the Inventory Items in accordance with any instructions provided and usual care standards for items of a similar nature;
(ii) not to modify or alter the Inventory Items in any way;
(iii) to avoid causing damage to the Inventory Items and notify us immediately if the Inventory Items are damaged in any way; and
(iv) not to attempt to clean any Inventory Items yourself by any means (including dry cleaning).
4. DELIVERY AND RETURN SHIPPING
(a) (Delivery Costs) Delivery costs will be added to the cart upon checkout. The prices displayed at checkout are inclusive of delivery to the address chosen by you.
(b) (Delivery Details) We may charge you for delivery at any time (notwithstanding that we may not have previously done so). Where prices are stated as inclusive of delivery:
(i) delivery is to the delivery point specifically accepted by us; and
(ii) we will deliver the Inventory Items to you in accordance with the shipping information displayed on our Website.
(c) (Timing) We will endeavour to ensure that Orders placed before 11am on a business day in the United Kingdom (Business Day) will be delivered the next day. Orders placed on a day that is not a Business Day will be processed and dispatched on the next Business Day.
(d) (Delivery Issues) Third party courier terms apply to the delivery of the Inventory Items to you. Any problems with delivery should be directed to us to troubleshoot the issue. We will endeavour to assist you to ensure your delivery arrives. All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.
(e) We will provide a full refund of the price paid for the hire of an Inventory Item if we determine that the Inventory Item you have ordered was not received by you solely due to failure by us.
(f) (Returning at end of Hire Period) We will send you a return label via email for use when returning the Inventory Items at the end of the Hire Period. The Inventory Items must be returned to the nearest mail drop-off location. Please follow any instructions we provide in respect of returning items at the end of the Hire Period.
(i) You must pay us the daily rental fee for your Inventory Items plus an additional 50% of that daily rental fee for each 24 hour period after the Hire Period that the Inventory Items are not returned (Late Fee), if the Hire Period has not been extended in accordance with clause 3(b). We reserve the right to withdraw each Late Fee as the amount becomes payable.
(ii) This daily Late Fee will be payable for each 24 hour period after the Hire Period for a maximum of 7 days.
(iii) If the Inventory Item is not returned after 7 days, you will be charged the full amount of the Inventory Item’s recommended retail price.
(iv) No amount of additional costs paid will limit or otherwise affect your obligation to return the Inventory Items to us at the end of the Hire Period.
(a) You agree to notify us within 4 hours of receiving your Order if you would like to return any of the Inventory Items (Return Items) and return the Return Items within 24 hours of receiving your Order.
(b) If you notify us and return the Inventory Items in accordance with clause 5(a), we will refund you the fees paid for the Hire Period, minus delivery and administrative costs in respect of the Return Items.
(c) If you do not comply notify us and return the Inventory Items in accordance with clause 5(a), you will be liable to pay the fees for the full Hire Period and no refund will be issued.
(d) Please ensure that the Return Items are returned in their original condition, complete with any tags or security ribbons received with the Return Items. If you fail to do so, we may charge you for the full Hire Period.
(e) If you hire several Inventory Items with the intention of returning one or more Inventory Items in accordance with clause 5(a), please let us know at the time of placing an Order and we will organise additional return postage for the Return Items in advance.
(f) Please notify us immediately if the Inventory Items are defected, damaged, unclean or otherwise faulty when you receive them and provide us with photographs of the alleged faults. We will then decide, at our discretion, if the Inventory Items are faulty and if so, organise a return of the Inventory Items at our expense.
(a) All prices are:
(i) per Inventory Item (except where indicated);
(ii) in British pounds; and
(iii) subject to change prior to you completing an Order without notice.
(b) (Payment obligations) Unless otherwise agreed in writing, you must pay for all Inventory Items at the time of placing an Order.
(c) (Cleaning & Administrative Fees) Administrative fees will be added to the cart upon checkout. The fees for the Hire Period include standard dry cleaning costs.
(d) (VAT) Unless otherwise indicated, amounts stated on the Website do not include VAT. In relation to any VAT payable for a taxable supply by us, you must pay the VAT subject to us providing a tax invoice.
(e) (Online payment partner) We may use third-party payment providers (Payment Providers) to collect payments for Inventory Items. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider and we are not liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.
(f) (Bond) For certain Orders, we will require payment of a bond (Bond). The Bond is due at the time of placing an Order. The Bond will be used to pay for:
(i) any fees payable (including Late Fees)
(ii) any repairs for damage to the Inventory Items; or
(iii) the replacement costs of any Inventory Items.
The Bond will be returned on return of the Inventory Items in full, or (if applicable) less any amounts claimed from the Bond.
(g) (Pricing errors) In the event that we discover an error or inaccuracy in the price at which your order was hired (including shipping prices), we will attempt to contact you and inform you of this as soon as possible and rectify the error.
(h) (Late Payment) If you do not pay us the amounts due and payable under an invoice on or before its due date, without limiting any of our other rights under this agreement, you must pay us interest at the rate of 8% per annum on each amount outstanding, from the due date for payment to the date on which the payment is received by us, plus any other amount we are entitled to claim under law including The Late Payment of Commercial Debts (Interest) Act 1998.
(i) (Consumer Rights) Nothing in this agreement is intended to limit the operation of the Consumer Rights Act 2015 (the Act). Under the Act, you may be entitled to certain remedies (like a replacement or discount) if our services are not performed with care and skill.
(j) (Credit Card Pre-Authorisation)
(i) Using our current Payment Provider, we reserve the right to take a credit card pre-authorisation at the time you place an Order, and you agree to complete a credit card pre-authorisation form to give effect to this if required.
(ii) In addition to any credit card pre-authorisation amount, you authorise us to:
A. keep your credit card details on file, including by means of the Payment Provider; and
B. use your credit card details to charge you for any amounts owed to us by you.
(iii) We will be entitled to deduct amounts from your credit card towards satisfaction of any amounts payable by you in accordance with these terms, or towards satisfaction of any amount which may be payable for any breach of these terms.
(iv) Additional amounts charged to you may include (but are not limited to) the following:
A. the Replacement Cost or damage costs in accordance with clause 9; and
B. Late Fees in accordance with clause 4(g).
(v) Us deducting any amount from your credit card will not be deemed to be a waiver of any right, or release in relation to any breach by you.
(a) We may offer optional insurance on Inventory Items, which can be selected at the time of check-out (Insurance).
(b) Our Insurance covers minor damages, such as a zip break, button loss, or minor removeable stains, and does not cover damage that cannot be fixed with basic repair.
(c) Please see our Website for full details of any Insurance we may offer over the Inventory Items.
(a) (Cancellation by us) We reserve the right to cancel your Order for any reason, including limited product availability, and will notify you of this as soon as possible. Where payment has already been debited, the full amount will be credited back to your original method of payment.
(b) (Cancellation by you) Once we confirm your Order, your Order is binding and cannot be changed by you. Please contact us if there is an issue with your Order and we may, at our discretion, be able to assist.
(a) You agree to pay for any reasonable costs incurred by us to repair any damage to the Inventory Items.
(b) You will be charged 50% of the Inventory Item’s recommended retail price (Replacement Cost) if the Inventory Item is damaged beyond repair.
(c) You agree that the Inventory Items are rented to you in a clean condition and will return the Inventory Items in the same condition you received them in (subject to reasonable wear). If the Inventory Items are returned in a condition that exceeds normal wear (in our discretion), you agree that we may charge you additional cleaning charges.
(a) We may offer a subscription to our services from time to time (Subscription). The inclusions and payment terms of our Subscription will be set out on our Website.
(b) If you have signed up for our Subscription:
(i) you must pay us the fees in the amounts and at the times specified at the time of check-out or otherwise notified by us to you, either on a weekly, monthly, or annual basis as agreed (Subscription Fees);
(ii) all Subscription Fees must be paid in advance;
(iii) we reserve the right, from time to time, to change the Subscription Fees. We will notify you in advance if we do this;
(iv) you authorise direct debit in line with our Payment Provider’s separate direct debit authorisation form and any authorisation agreement applicable; and
(v) your subscription will continue to renew on a weekly/monthly/annual basis (as applicable) and you must pay the Subscription Fees in accordance with each billing period, unless you notify us at least 24 hours before the start of the next billing period.
(a) This clause 11 applies if you would like to sell your clothing to GreenGlamour.
(b) From time to time, we may purchase used dresses and other clothing to add to our collection of Inventory Items (Purchase Items) in exchange for GreenGlamour store credit.
(c) If you would like to sell Purchase Items, please get in touch with us through our Website.
(d) We will request information from you regarding the Purchase Item, which may include the brand and name of the Purchase Item, size of the Purchase Item, photographs of the Purchase Item, where and when the Purchase Item was bought and evidence of such sale, information on any damage, defects or other faults of the Purchase Item, the asking price for the Purchase Item and other information from time to time.
(i) any information provided to us regarding the Purchase Item is correct and accurate;
(ii) all damage, defects or other faults of the Purchase Item have been disclosed to us;
(iii) you guarantee the authenticity of the Purchase Item; and
(iv) you have title to the Purchase Items and the Purchase Items are free from any undisclosed security interests or other encumbrances.
(f) We will agree on a purchase price for the Purchase Item in writing (Purchase Price). The Purchase Price agreed is inclusive of any VAT payable, all delivery and transportation costs, fees, taxes (including any export or import taxes), levies and excises, charges and costs payable in connection with the supply of the Purchase Item, whether in the United Kingdom or any other jurisdiction. The Purchase Price is not payable and a contract for sale has not been agreed until we are satisfied with the Purchase Item in accordance with clause 11(g) below.
(g) We will arrange with you to inspect the Purchase Item for any damage, defects or other faults and authenticate the Purchase Item (Inspection). If, following the Inspection, we are satisfied with the Purchase Item, we will notify you and provide you with the Purchase Price in the form of GreenGlamour store credit only. Title in the Purchase Item will then pass to us.
(h) If any warranties in clause 11(e) above are untrue, you agree that we are entitled to return the Purchase Item in exchange for a full refund of the Purchase Price.
(a) GreenGlamour retains all intellectual property rights in the design of the Inventory Items, including the labelling and packaging, or those rights are owned by a third party. You must not attempt to copy, reproduce, manufacture or otherwise commercialise the Inventory Items.
(b) In this clause 12, “intellectual property rights” means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in the United Kingdom and throughout the world.
13. THIRD PARTY SUPPLIERS
(a) We may do any of the following:
(i) outsource any part of performing any services related to providing the Inventory Items, including delivery of your Inventory Items; or
(ii) procure materials and Inventory Items from third party suppliers;
without further notice to or permission from you.
(b) To the maximum extent permitted under applicable law, we will not be liable for any acts or omissions of those third parties, including where such third parties cause delay or damage to any part of your Order, or are negligent in providing those services or Inventory Items.
FOR WHEN YOU BROWSE THIS WEBSITE…
You must only use the Website in accordance with these terms and any applicable laws, and must ensure that your employees, sub-contractors and any other agents who use or access the Website comply with these terms and any applicable laws.
You must not:
(a) copy, mirror, reproduce, translate, adapt, vary, modify, sell, decipher or decompile any part or aspect of the Website without the express consent of GreenGlamour;
(b) use the Website for any purpose other than the purposes of browsing, selecting or purchasing Inventory Items;
(c) use, or attempt to use, the Website in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity;
(d) use, or attempt to use, the Website in a manner that may interfere with, disrupt or create undue burden on the Website or the servers or networks that host the Website;
(e) use the Website with the assistance of any automated scripting tool or software;
(f) act in a way that may diminish or adversely impact the reputation of GreenGlamour, including by linking to the Website on any other website; and
(g) attempt to breach the security of the Website, or otherwise interfere with the normal functions of the Website, including by:
(i) gaining unauthorised access to Website accounts or data;
(ii) scanning, probing or testing the Website for security vulnerabilities;
(iii) overloading, flooding, mailbombing, crashing or submitting a virus to the Website; or
(iv) instigate or participate in a denial-of-service attack against the Website.
(a) While we make every effort to ensure that the information on the Website is as up-to-date and accurate as possible, you acknowledge and agree that we do not (to the maximum extent permitted by law) guarantee that:
(i) the Website will be free from errors or defects (or both, as the case may be);
(ii) the Website will be accessible at all times;
(iii) messages sent through the Website will be delivered promptly, or delivered at all;
(iv) information you receive or supply through the Website will be secure or confidential; and
(v) any information provided through the Website is accurate or true.
(b) We reserve the right to change any information or functionality on the Website by updating the Website at any time without notice, including Inventory Item descriptions, prices and other Website Content.
(a) GreenGlamour retains ownership of the Website and all materials on the Website (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Website Content) and reserves all rights in any intellectual property rights owned or licensed by it not expressly granted to you.
(b) You may make a temporary electronic copy of all or part of the Website for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the Website or any Website Content without prior written consent from GreenGlamour or as permitted by law.
(c) In this clause 17, “intellectual property rights” means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in the United Kingdom and throughout the world.
(b) You agree to any Third Party Terms applicable to any third party goods and services, and GreenGlamour will not be liable for any loss or damage suffered by you in connection with such Third Party Terms.
19. LINKS TO OTHER WEBSITES AND COMPANIES
(a) The Website may contain links to other websites that are not our responsibility. We have no control over the content of any linked websites, and we are not responsible for that content.
(b) Inclusion of any linked website on the Website or reference to other companies or brands does not imply our approval or endorsement of the linked website nor or affiliation or connection with such companies or brands, unless stated otherwise.
20. THIRD PARTY HOSTING
(a) This Website is hosted by a third party and the terms and conditions of that third party may apply to your use of this Website to the extent applicable to you.
(b) To the maximum extent permitted under applicable law and our agreement with our third party hosting provider, we will not be liable for any acts or omissions of that third party, including in relation to any fault or error of the Website or any issues experienced in placing Orders.
GreenGlamour does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with use of the Website. You should take your own precautions to ensure that the process that you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference.
If you become aware of misuse of the Website by any person, any errors in the material on the Website or any difficulty in accessing or using the Website, please contact us immediately using the contact details or form provided on our Website.
LIABILITY AND OTHER LEGAL TERMS…
(a) We are not liable for any loss, damage or injury suffered as a result of using the Inventory Items, including any skin irritation caused.
(b) Nothing in this agreement shall exclude or limit our liability for fraud or intentional unlawful conduct by us, or death or personal injury resulting from our negligence.
(c) To the maximum extent permitted by applicable law, all express or implied representations and warranties not expressly stated in this agreement are excluded.
(d) To the maximum extent permitted by the applicable law, neither us, nor any of our employees, contractors, officers or agents (Personnel) will be liable to you for:
(i) any incidental, punitive, indirect, special or consequential damage, loss or expenses, including but not limited to any loss of business, contracts, revenue, or profits, any business interruption, security breach, loss of data, loss of goodwill or reputation or other pecuniary loss suffered by you, even if we or any of our Personnel have been advised of their possible existence, arising in connection with this agreement; nor
(ii) any direct damage loss or expenses arising from loss of customers, loss of profits, loss of anticipated profits or loss of savings, arising in connection with this agreement.
(e) To the extent that the provisions of any applicable law shall impose restrictions on the extent to which liability can be excluded under this agreement, including, for the avoidance of doubt, the provisions of sections 3, 6 and 11 of the Unfair Contract Terms Act 1977 in the UK (and its equivalent in any other jurisdiction) relating to the requirement of reasonableness, the exclusions set out in this clause shall be limited in accordance with such restrictions. However, any exclusions of liability that are not affected by such restrictions shall remain in full force and effect.
(f) Without prejudice to the limitation of liability provisions above, in the event that you incur any loss, damage or expense arising out of this agreement, you agree that our maximum liability to you shall be limited to the sum of £500.
24. PRIVACY AND COLLECTION NOTICE
25. DATA PROTECTION
(a) Words and phrases in this section shall have the meaning given to them by applicable data protection and privacy laws, including the General Data Protection Regulation 2016/679 (GDPR) and applicable national legislation that implements or supplements the GDPR or otherwise applies to data protection and privacy, and any statutory instrument, order, rule or regulation made thereunder, as from time to time amended, extended, re-enacted or consolidated (Data Protection Legislation) and the terms “controller”, “processor”, “process” and “personal data” shall have the meanings given to those terms in such Data Protection Legislation.
(b) During and after the delivery of our services, you agree that we will be processing personal data for our own purposes and as such will be a controller under the Data Protection Legislation and this includes (but is not limited to) the following purposes:
(i) us providing our services to you;
(ii) we and/or our independent contractors and third-party suppliers may use your contact details to send marketing materials or other publications;
(iii) we may process and transfer personal data as necessary to effect a re-organisation of its business; and
(iv) we may share personal data with other legal or professional advisers used by us to provide you with legal or professional services.
(c) During and after the delivery of our services, there may be limited occasions where we may process on your behalf as a processor any personal data you have provided to us. We will advise you in writing where we believe we may act as a processor and any such processing shall be in accordance with, and subject to, your instructions.
(d) Before performing the processing, we shall document within the instructions the subject matter and duration of the processing, the nature and purpose of the processing, the types of personal data and categories of data subjects and the other terms prescribed by the Data Protection Legislation. We will ensure that all appropriate technical and organisational measures are taken to protect any personal data supplied by you to us against unauthorised or unlawful processing, accidental loss, destruction or damage, including when we subcontract any processing (for example, in the case of external storage of data).
(e) Your instructions are taken to include the use by us, where appropriate, of independent contractors and third party suppliers appointed by us for functions such as data and file storage, back-up, destruction, billing, debt collection, legal processing and the like, in accordance with the foregoing.
(f) By accepting this agreement, you give positive consent for us to obtain, store and process information about you as described in the preceding paragraphs. You agree that where necessary you will have satisfied relevant statutory ground under the Data Protection Legislation in connection with the above-described categories of processing, before providing us with personal data. It is also a term of these Terms that any personal data supplied by us to you about employees/independent contractors of us and/or any third parties may only be used for the express purposes for which that information is provided to us.
(g) Each party shall comply with the terms of the Data Protection Legislation.